Privacy Policy

Ziti is a product of Adgnitio Technologies (India) Private Limited, a company incorporated under the laws of India with its registered office at 3rd floor, Shanta Building, 301, 18th June Rd, opposite Broadway Book Center, St. Inez, 91Springboard, Santa Inez, Panaji, Goa 403001.

Ziti provides software for caterers, including quotation workflows, inventory planning, customer relationship management, inquiry handling, and related business tools through our website at letsziti.com and our mobile application.

This Privacy Policy explains how we collect, use, store, and disclose information relating to website visitors, demo requesters, caterers, and customer data that caterers choose to manage through the platform.

We collect information in the following ways:

We use the information we collect to:

• Provide, operate, maintain, and improve the Ziti platform
• Create and manage accounts, subscriptions, demos, onboarding, and support conversations
• Generate quotations, inventory estimates, follow-up workflows, and other productivity features on your behalf
• Send transactional alerts, service updates, billing notices, and customer support responses
• Understand product usage, troubleshoot bugs, and prioritize product improvements
• Share relevant business opportunities or leads with caterers using the platform
• Protect the platform against fraud, abuse, and security threats
• Comply with legal obligations and enforce our terms
• Send marketing or promotional messages where permitted, subject to your opt-out choices

We may also use aggregated or de-identified information to measure performance, understand adoption, and improve our services.

Many Ziti users upload or manage information about their own customers, events, and leads inside the platform. If you upload this data, you represent that you have the appropriate rights, notices, and permissions needed to collect and use it.

We do not sell personal information. We may share data only in the following limited situations:

• Service providers: With vendors that help us run infrastructure, payments, authentication, analytics, support, and communications, subject to appropriate confidentiality obligations
• Lead and discovery features: We may display limited business profile details, such as city or service category, to help connect relevant caterers with opportunities
• Legal or safety reasons: Where disclosure is required by law, court order, or government request, or is necessary to protect users, the public, or the platform
• Business transfers: In connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to the same or substantially similar privacy commitments

When we process customer information that you upload to operate the service for you, we do so to provide the platform features you request.

We store data on secure cloud infrastructure located in India and, in some cases, in other jurisdictions used by our service providers, subject to reasonable safeguards.

We use measures designed to protect information, including:

• Encryption in transit and appropriate protections at rest
• Role-based access controls and authenticated internal access
• Monitoring, logging, backup, and recovery processes
• Periodic security reviews and operational controls

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain data for as long as your account remains active and for a reasonable period afterward where needed for backups, compliance, record-keeping, or dispute resolution.

Subject to applicable law, you may have the right to request access to, correction of, export of, or deletion of personal information we hold about you.

• Access: Ask for a copy of your personal information
• Correction: Ask us to update inaccurate or incomplete information
• Deletion: Request deletion of your account or personal information, subject to retention obligations
• Portability: Request an export of certain account data in a structured format where reasonably available
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at vivek@letsziti.com. We will review and respond within a reasonable time.

Our website uses cookies and similar tools to help it function, understand visitor behavior, and improve marketing performance.

• Essential cookies: Needed for core site behavior
• Analytics cookies: Used to understand traffic, feature usage, and conversions
• Marketing cookies: Used to measure campaigns and improve outreach

You can adjust cookie settings through your browser. We may also send transactional messages relating to your account, demos, support, or billing. Promotional messages may be opted out of when available.

Ziti may integrate with or rely on third-party services such as:

• Payment gateways and invoicing providers
• Cloud hosting, authentication, and database providers
• Analytics, communications, and messaging platforms
• Google Play and other app distribution channels
• WhatsApp or similar messaging channels for demos and support

These services operate under their own terms and privacy policies, and we encourage you to review them.

Ziti is designed for business use by adults and is not intended for children under 18. We do not knowingly collect personal information directly from children. If you believe a child has provided us personal information, contact us and we will investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal obligations. When we make material changes, we will update the date at the top of this page and may also provide additional notice through email, the app, or the website.

Your continued use of Ziti after an updated policy becomes effective means the revised policy will apply to your future use of the service.

If you have questions about this Privacy Policy or want to make a data request, please contact us.